I also suggest you to download the latest driver from the manufacturer’s website and check if it helps.
I would also like to inform you that game pads will not be compatible with some games. Did you play the sames games using the game controller before? To assist you better, I would like to know whether the issue is specific to some games. It must be difficult when things do not work as expected. Thank you for the update and I apologize for the delay in response.